Exploring employee retention and intention to leave within a call centre
نویسندگان
چکیده
منابع مشابه
Employee Perceptions of Hrm and Tqm and the Effects on Satisfaction and Intention to Leave
There is a growing interest in theory and in practice with regard to the relationship between human resource management [HRM] and total quality management [TQM] as well as the relationship between these two perspectives and business performances. Empirical research suggests significant effects of HRM/TQM on the performances of an organisation. The majority of research in this area is focused on...
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intention to leave (itl) is defined as employee voluntary tendency to terminate employment in his/ him organization. indeed, this intention might not occur really, but its effects can be seen in forms of absence, lassitude, and sabotage. identifying antecedents or drivers, is one of the ways to prevent itl and its effects. present research results in 187 employees of payam-e-noor university sho...
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Background The purpose of this study was to measure the level of quality of work life (QWL) among hospital employees in Iran. Additionally, it aimed to identify the factors that are critical to employees’ QWL. It also aimed to test a theoretical model of the relationship between employees’ QWL and their intention to leave the organisation. Methods A survey study was conducted based on a sample ...
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A sound retention strategy should incorporate a business plan, a value proposition, progress measures, and management influences. The business plan will indicate whether a healthcare organization will achieve a return on investment for its effort. A value proposition will showcase an organization's strengths and differentiate it from its competitors. Measuring progress toward meeting retention ...
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Introduction: Nurses who have difficulty balancing their family role and responsibilities because of intense work pressure tend to leave their current jobs to work in organizations which offer better working conditions, lower workloads, and more managerial support. Objective: This study aimed to determine nurses’ work-family conflict (WFC), job satisfacti...
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ژورنال
عنوان ژورنال: SA Journal of Human Resource Management
سال: 2018
ISSN: 2071-078X,1683-7584
DOI: 10.4102/sajhrm.v16i0.905